CUSTOMER CAREYOUR SATISFACTION IS GUARANTEEDOur guarantee is simple and has no fine print. You must be completely satisfied and you are the only judge. If for any reason you are unhappy with your purchase, you may return it within 7 days of receipt for a full refund (credit only on resized or altered jewelry items). Examine this jewelry in your home. Decide for yourself and listen to your friend’s compliments. If you do not think this is beautiful jewelry at a fair price, return it to us for a full refund with no questions asked. Any purchase online is an act of confidence -- This is especially true for jewelry. We wish to express our thanks for your act of confidence in giving us the opportunity to let you try this jewelry. If you must return your order, please be sure to insure your returned merchandise with your carrier. DELIVERY TIMEOrders are shipped promptly. Expect delivery of in-stock merchandise within 4-10 business days, unless you are otherwise notified. Overnight shipping is available. During holidays PLEASE order early for best selection and prompt delivery. Please note that we are closed on all National Holidays including Thanksgiving, the day after Thanksgiving, and Christmas. PAYMENT METHODSWe have listed a number of payment methods with instructions below. Please note that all orders must be processed in US dollars. Payment by Credit CardOur secure on-line ordering system is credit card ready for your convenience and your security is assured. You can be sure that our site is secure, by a padlock, or key icon located at the bottom of your browser window. This icon will appear during the last stage of checkout, when your credit card information is entered. Pay by Personal Check or Money OrderYou can pay by Post Office Money Order or personal check drawn on a United States bank. Returned checks will be subject to a $20.00 fee. Use the shopping cart to gather your items, select checkout when you are finished, and provide all shipping information. Instead of clicking to submit your order, simply print the form on your personal printer and mail it with your personal check or money order to us at: Denise Solay Designs We do not accept COD orders, or currency. Please do not send cash if ordering by mail. RETURN POLICYWithin 7 days of receiving your order, and provided items are unused, we will provide an exchange or a refund if you are not completely satisfied. If you need to return or exchange an item, please send it back to us along with the invoice, indicating what action you would like us to take. If applicable, shipping charges are not refundable, however, we will provide free shipping for your new selections. SHIPPINGOrders are shipped by UPS or USPS Priority Service. All shipments are carefully packed. CONSUMER CONFIDENTIALITYAt DENISE SOLAY DESIGNS, we are sensitive to issues of consumer confidentiality and privacy. We assure you that we will never sell your confidential information to a third party, or use it in any way to violate your confidentiality. For information view our privacy policy. LEGAL NOTICESDENISE SOLAY DESIGNS® is the registered trade mark of The World on a String, Inc. Any and all reproduction of any photograph, illustration, image, logotype, text or any content of this web site without the express permission of DENISE SOLAY DESIGNS, Inc. is strictly prohibited. We reserve the right to correct typographical errors. ABOUT THE SHOPPING CARTWhat is the shopping cart?The shopping cart, much like the one you might use in any store, is the function of our site that allows you to gather all of the items you would like to purchase into one place and then pay for them all in one transaction. Our shopping cart will accompany you and will remember all of the items you have added to it as you browse through our on-line store. Do I need to do something special to use the shopping cart?No. For your convenience, your shopping cart will be automatically created when you add your first item. How do I add an item to my shopping cart?Simply enter a quantity and click the 'ADD TO CART' button that corresponds to the item you would like to add. How do I know an item was added correctly?You can view the contents of your cart by clicking 'VIEW CART' near the top right hand corner of the screen. How do I see what is in my shopping cart?Click on the 'VIEW CART' button near the top right hand corner of the screen to view your cart. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents. How do I change the contents of my shopping cart?First, click on the 'VIEW CART' button near the top right hand corner of the screen. This will display the contents of your shopping cart, as well as the controls that allow you to modify its contents. Why does the shopping cart not show the entire description of my items? Is something wrong with my order? Is it safe to use my credit card with the shopping cart?Absolutely. Using the latest encryption technology, we secure the connection between your computer and our server during the transmittal of credit card payment information. OUR PRIVACY POLICYDENISE SOLAY DESIGNS is committed to protecting your privacy. We have designed our web site to allow you to visit most areas without identifying yourself or supplying personal information. For those areas where you are requested to provide identifiable information, we assure you that it will only be used to support your customer relationship with DENISE SOLAY DESIGNS. What information do we collect?On some of DENISE SOLAY DESIGNS web site pages, you may request information, which requires a response. We may ask for information when you register for a service or order products from our online catalog. Therefore, we may need your name, Email address, phone number, credit card number, etc. in order to fulfill your request. We may also use that information to provide you with additional services or information in which you might be interested. DisclosureWe do not disclose your personal information unless the following conditions are met: About "Cookies"When browsing a web site, a cookie identifies only your computer browser. Under no circumstances can a cookie identify you as an individual to this or any other site. Any cookie set on your computer by DENISE SOLAY DESIGNS is used for the sole purpose of identifying you as a return site visitor, and is not shared with any other Web site. This allows us to identify general information and respond with internal marketing strategies, based on preferences or interests you have indicated while visiting the site. If you would rather not take advantage of the benefits made possible by cookies, most browsers allow you to reject them or to choose which cookies to accept. For further information about cookies, please refer to the U.S. Department of Energy, Information Bulletin, I-034: Internet Cookies. Email and "Send a Comment"This site provides opportunities to "send a comment" or to send email to DENISE SOLAY DESIGNS personnel. This email system is equivalent to your regular email system. It is not encrypted. Please be aware of how much personal information you provide in these areas. SecurityThis site has security measures in place to protect the loss, misuse and alteration of the information under our control. High-level encryption ensures protection when providing sensitive data such as credit card information and forms that request personal information. We have also put in place managerial procedures to safeguard and secure the information we collect online. Choice/Opt-OutAlthough many users appreciate receiving newsletters or other information, we recognize the importance of providing you with the option to decline. At any time, you may contact DENISE SOLAY DESIGNS by e-mail and advise that specific communications be discontinued. Please specify which items you wish discontinued and include your e-mail address. How you can correct your information/inaccuraciesTo meet the Fair Information Practices as defined by the U. S. Government, inaccuracies in personal information may be corrected by sending e-mail or postal mail as described above. Changes will be acknowledged by the same method as the change request. Privacy outside the DENISE SOLAY DESIGNS, websiteOnce you click to another website, this DENISE SOLAY DESIGNS Privacy Policy no longer applies. CONTACT USIf you have any questions about the privacy statement, the practices of this site, or your dealings with this web site, you can contact us by e-mail, postal mail or phoneBy EmailPlease feel free to contact us by email at info@denisesolaydesigns.com if you have any questions or concerns. Your inquiry is important to us and will be responded to promptly. By Postal MailDENISE SOLAY DESIGNS By Phone212.541.8066 |